GGWeekly Refund Policy

1. Refund principle

GGWeekly sells access to generate private weekly reports from supported ClubGG exports. Our refund policy is built around a simple principle: if you paid for a report and GGWeekly cannot reasonably provide the report because of a service-side issue, we will try to fix it, replace the credit, or refund the affected charge. If the service worked and a report was generated from the file you uploaded, payments are generally not refundable.

Because ClubGG exports may contain sensitive operational data and reports may deliver immediate value once generated, refunds are handled differently from returns of unused physical goods. A generated report can be viewed, printed, screenshotted, downloaded, discussed, shared, or used immediately. For that reason, completed report generation is normally treated as consumed service value.

2. Purchases covered by this policy

This Refund Policy applies to GGWeekly purchases unless a separate written agreement says otherwise. Covered purchases may include single reports, prepaid packs of 5 reports, prepaid packs of 10 reports, custom report credit arrangements, paid renewals, limited trials that convert to paid access, and other paid access keys issued by GGWeekly.

When a pack is purchased, the pack gives access to a defined number of report credits. A credit is intended for generating one report under the applicable access key or customer arrangement. Credits are not cash, stored value, bank funds, gift cards, securities, or transferable currency.

If you purchase through a third-party payment provider, that provider may also have its own dispute, timing, identity verification, or refund processing rules. GGWeekly can approve a refund under this policy, but the actual return of funds may still depend on the payment provider, bank, card network, or payment rail.

3. When a refund or replacement credit may be available

A refund, partial refund, replacement credit, or support correction may be available in the situations below, depending on the facts and timing.

• Duplicate charge: you were charged twice for the same intended purchase and only one purchase was meant to occur.
• Service-side failure: GGWeekly accepted payment but a technical issue on our side prevented report generation and we cannot fix it within a reasonable time.
• Incorrect usage count: a report credit was clearly consumed because of a system error even though no usable report was generated.
• Wrong pack activated: you paid for one plan but we issued the wrong report count or access arrangement.
• Unsupported file discovered immediately: you purchased in good faith, promptly attempted to use a real ClubGG export, and the format is unsupported in a way we did not reasonably disclose or cannot reasonably support.
• Unauthorized payment: you can provide enough information for us to verify that the payment was unauthorized and the report credits were not used by you or someone acting with your access.

In many technical cases, our first remedy may be to help you generate the report correctly or to restore the report credit. A refund is not always the first or only remedy if a working report can reasonably be delivered.

4. When payments are generally not refundable

Payments are generally not refundable in the situations below, unless required by applicable law or unless GGWeekly chooses to make a goodwill exception.

• A report was successfully generated and made available from the file you uploaded.
• You changed your mind after viewing, printing, exporting, sharing, or using the report.
• The report exposed numbers you did not like, business losses you did not expect, or agent/player results that caused a dispute.
• You uploaded the wrong file, wrong week, wrong club, wrong export type, duplicate file, manually edited file, incomplete file, or file you were not authorized to process.
• You expected GGWeekly to perform accounting, audit, tax, legal, settlement, dispute resolution, or custom business rules that are outside the product scope.
• You failed to review the report before using it for payments, settlement, messages, screenshots, or decisions.
• You shared your access key with another person and that person used credits.
• Your access was suspended because of abuse, unauthorized use, attempted bypass, chargeback abuse, security risk, or violation of the Service Policy.
• You did not use remaining prepaid credits before your own internal need changed, unless a separate written agreement says credits expire or refund differently.

We may still help troubleshoot, explain the output, replace a credit as a courtesy, or guide you to the right export. But support help does not automatically mean a refund is owed.

5. Single report purchases

A single report purchase is intended to generate one report from one supported ClubGG export. Once a report is generated and accessible, the purchase is generally considered used. If the report fails because of a GGWeekly technical issue, we may attempt to fix the issue, allow a retry, restore the credit, or refund the single report charge.

If the file is wrong or unsupported because it is not a real ClubGG export, is corrupted, was manually altered, belongs to the wrong period, lacks required sheets or columns, or comes from an export path we do not support, the purchase may not be refundable. Contact support quickly; if the issue is simple, we may help you locate the correct file or provide a courtesy retry.

6. Prepaid report packs and unused credits

Prepaid packs provide a discounted per-report rate in exchange for buying multiple report credits upfront. Because the discount is based on the pack commitment, refunds for packs are handled carefully.

If no credits in a pack were used and you request cancellation promptly after purchase, we may approve a refund, minus any payment processing costs or non-refundable provider fees where allowed. If one or more credits were used, any approved refund may be reduced by the value of used credits at the then-current single-report rate or another reasonable method that prevents the customer from receiving the pack discount while canceling the pack commitment.

Unused credits generally remain available under the applicable access key unless we state a specific expiration, revoke access for a policy violation, or a custom agreement says otherwise. Credits cannot be exchanged for cash after reports have been consumed unless required by law or approved by GGWeekly.

7. Free trials, test keys, and evaluation access

GGWeekly may offer a free trial, test key, sample run, or limited evaluation so a club can verify whether the product fits its workflow. Trial availability is not guaranteed and may be limited by access key, customer, club, export type, time period, number of reports, or support capacity.

If you had a meaningful opportunity to test GGWeekly with a real export before purchasing, refunds may be less likely for subjective dissatisfaction after purchase. If the paid product materially fails in a way the trial did not reveal, contact us and we will review the issue fairly.

Trial abuse, repeated trial requests, fake identities, shared keys, resale, or attempts to avoid payment may result in denial of refunds, denial of future access, or cancellation of trial eligibility.

8. Failed reports, incorrect files, and report disputes

If report generation fails, do not repeatedly purchase new reports before contacting support. Send us the access key context, approximate time, file type, error message, and what you expected to happen. We may ask for screenshots, logs, or a fresh upload through the secure flow.

If a report generated but you believe the numbers are wrong, we will review whether the issue appears to come from GGWeekly parsing logic, an unsupported file layout, the underlying ClubGG export, a manually edited spreadsheet, hidden rows, formulas, or a misunderstanding of report modules. If the problem is caused by GGWeekly and materially affects the report, we may correct the report, restore a credit, or provide another remedy.

A disagreement between club owners, agents, players, or operators about payouts, responsibility, game results, or settlement rules is not by itself a refund reason. GGWeekly organizes the uploaded export; it does not decide business disputes.

9. How to request a refund

To request a refund, contact GGWeekly support through Telegram or the support channel we provide. Include enough information for us to locate the purchase and understand the issue.

• Access key or customer name used for the purchase.
• Purchase date, amount, plan, and payment reference if available.
• Whether the issue concerns a single report, 5-report pack, 10-report pack, trial, renewal, or duplicate charge.
• What happened, what you expected, and whether any report was generated, viewed, printed, exported, downloaded, or shared.
• Screenshots of errors or payment confirmation if helpful, but avoid sending unnecessary raw club data in the initial message.

Refund requests should be made promptly. Waiting a long time after purchase, using credits, deleting evidence, opening a chargeback first, or failing to provide enough information may limit our ability to help.

10. Refund timing and method

If a refund is approved, we generally return funds to the original payment method where possible. Processing time depends on the payment provider, card network, bank, country, currency, and fraud review. A refund approved by GGWeekly may still take several business days or longer to appear in your account.

We may issue a replacement credit instead of a refund when that is the faster and fairer remedy for a technical problem. If a refund is issued for a purchase, associated credits may be canceled, reduced, or disabled.

Processing fees, currency conversion fees, bank fees, chargeback fees, and third-party payment fees may be non-refundable unless required by law or unless the issue was clearly caused by GGWeekly.

11. Chargebacks and payment disputes

Please contact us before opening a chargeback. Chargebacks are slow, create extra fees, may freeze the payment record, and can make it harder for us to issue a fast replacement credit or direct refund.

If you open a chargeback or payment dispute, we may suspend the related access key, preserve records needed to respond, cancel unused credits, provide evidence to the payment provider, and pause further service until the dispute is resolved. Abuse of chargebacks, false claims, or repeated payment disputes may result in permanent denial of service.

Nothing in this policy prevents you from exercising mandatory rights you may have under applicable law. This section is intended to encourage direct resolution first.

12. Refunds and deletion requests

Deleting uploaded files or generated reports does not automatically create a refund right. Deletion is a data control feature; refund eligibility is determined by this Refund Policy and the facts of the purchase.

If you request a refund for a technical issue, we may need to preserve enough records to investigate the failed report, payment, usage count, support request, or dispute. If you delete data before contacting support, it may limit our ability to verify what happened.

If a refund is approved after data has been deleted, we may still retain limited billing, security, support, and refund records as described in the Privacy Policy.

13. Changes to this Refund Policy

We may update this Refund Policy to reflect changes in pricing, plans, payment providers, report credits, support workflows, legal requirements, or product behavior. The "Last updated" date shows when this page was last revised.

The policy in effect at the time of purchase generally applies to that purchase, unless an update is required by law or is more favorable to the customer. Continued use of GGWeekly after changes become effective means the updated policy applies to future purchases.

Questions, notices, and support

For questions about this document, your account, an access key, a report, a deletion request, or a billing issue, contact GGWeekly through the support channel linked below. Please avoid sending full ClubGG exports in an initial message unless we specifically ask you to upload through the secure product flow.